FAQ

Premium Insurance Billing

How it works

1. Schedule a Consultation

Choose a convenient time to meet with us. During this call, we’ll learn about your practice and current billing workflow.

2. Review Your Custom Plan

We’ll provide a clear overview of how our billing services can support your office, along with transparent pricing options.

3. Onboarding & Setup

Once you decide to move forward, we’ll guide you through a simple onboarding process and gather the information needed to get started.

4. Start Optimizing Your Revenue Cycle

Our team begins managing your billing processes so your office can focus on patient care while we work to improve efficiency and revenue.

General Questions

Q: What types of practices do you work with?

A: We work with medical, dental, behavioral health, and therapy practices, including specialty clinics. Our services are tailored to the unique billing needs of each practice type.

Q: Do I need to have a large office to work with you?

A: No! We support practices of all sizes, from solo providers to multi-location offices. Our services are customized to fit your workflow and payer mix.

Q: Do I need to change my current software or systems?

A: Usually, no. We work with most EMRs, practice management, and billing software. If changes are recommended, we guide you through a smooth transition.

Billing & Services Questions

Q: What services do you provide?

A: Our services include medical and dental billing, patient responsibility collections, denial management, claim follow-up, EOB posting, and more. We handle the entire billing cycle or specific portions based on your needs.

Q: How can outsourcing billing help my practice?

A: By outsourcing your billing to us, your practice gains a dedicated, reliable partner without the challenges of hiring in-house staff. You won’t need to worry about employees calling out sick, requiring training, or leaving the practice unexpectedly. This saves you money on salaries, benefits, bonuses, and ongoing training, while giving you consistent, expert billing support that never quits.

Q: What makes your billing approach different?

A: We take a hands-on, proactive approach. Every claim is monitored, discrepancies are addressed quickly, and denial trends are identified to prevent revenue loss. We act as an extension of your team, providing clear communication and reliable support.

Onboarding & Process Questions

Q: How do we get started?

A: First, we schedule a consultation to understand your practice and billing needs. Then we review your workflows, create a customized billing plan, and onboard your team with a seamless transition.

Q: How long does onboarding take?

A: Onboarding time depends on your practice size and the scope of services, but we aim for a smooth transition with minimal disruption to your operations.

Q: Who will handle my billing?

A: Your billing is overseen directly by our founder, Scarlett Alexander, and supported by a team of experienced billing professionals. You always know who is managing your claims.

Compliance & Security Questions

Q: Is my patient data secure?

A: Absolutely. We follow HIPAA and industry best practices to ensure all patient and practice information is protected and handled securely.

Q: Are your billing practices compliant with insurance rules?

A: Yes. We stay up-to-date on payer rules, coding requirements, and industry regulations to ensure your claims are accurate and compliant.

Take the next steps for your practice

Contact US

If you prefer, you can also fill out our contact form and we’ll follow up with you within 24hours.

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